Help Center
At Smart Gnome, we are committed to ensuring that your experience with our products and services exceeds your expectations. Here’s everything you need to know about our customer service policies.
Return Policy
30-Day Money-Back Guarantee
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Time Frame: If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund.
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Condition: Products must be returned in their original condition and packaging.
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Process: Contact our customer service team to initiate a return. We will provide you with a return shipping label and instructions.
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Refunds: Refunds will be processed within 7-10 business days upon receipt and inspection of the returned product.
Delivery Services
Fast & Reliable Shipping
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Standard Shipping: We offer free standard shipping on all orders. Standard delivery takes 3-5 business days.
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Expedited Shipping: Expedited shipping options are available at an additional cost. Delivery times for expedited shipping are 1-2 business days.
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Tracking: Once your order is shipped, you will receive a tracking number to monitor your delivery.
Warrany Information
One-Year Limited Warranty
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Coverage: Our products come with a one-year limited warranty covering any manufacturer defects.
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Service: In the event of a defect, we will repair or replace the product at no additional cost.
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Exclusions: The warranty does not cover damages caused by misuse, accidents, or unauthorized modifications.